Work. Tap. Tax. is Tender’s way of describing the journey from doing a customer’s job to collecting payment and handing the records to your connected accounting software. Each word points to a practical step, with a clear boundary around what it means.
The useful bits
- Work: complete the agreed job and keep the paperwork accurate.
- Tap: collect contactless payment using your phone.
- Tax: sync relevant invoices and payments to connected Xero or QuickBooks accounts—not tax-return filing.
Work: keep the agreement with the job
The customer’s enquiry is the start of the story. Before a visit, you need to know what they need, where the work is and what you have agreed. A quote gives both sides a record of scope and price. If that scope changes, the agreement needs to change with it.
For a tap replacement, the customer may have supplied the tap while you are providing labour and fittings. Recording that distinction makes the final invoice easier to understand. If an extra valve is needed, explain and agree the addition before carrying on.
Tap: make the amount and next step clear
With Tender, the customer can tap a contactless card or phone against your phone to pay. Complete payment setup before taking a payment, confirm the amount with the customer and check the result before treating the invoice as settled.
A payment method is one part of a clear customer experience. The invoice still needs to describe the agreed work, and a failed or interrupted payment still needs attention. If the customer will pay later, an invoice payment link offers a separate route. Processing fees apply; a subscription-free allowance does not remove those fees.
Tax: connect the records to your books
Relevant invoices and payments sync to a connected Xero or QuickBooks account. The purpose is to keep the work you invoiced and the money you received connected to bookkeeping.
That is what “Tax” means in the campaign. It is not a claim that Tender files returns, calculates every tax liability or submits to HMRC. Agree with your accountant or bookkeeper which system holds the final records, who reconciles payments and how corrections are handled.
Follow the whole story, not just the slogan
A useful workflow lets you trace the connection between the agreed work, final invoice, payment and accounting record. Start with a straightforward job and check the handover at each stage. If the records disagree, investigate the difference before repeating or manually entering a transaction.
The journal breaks those steps into practical guides so you can focus on the part you need. If you need help with your own setup, contact earnhouse with the question and relevant context, without sending card details or confidential customer records.
